Terms of Service

Terms of Service

1. Site Use and Eligibility

You may use our Site only for lawful purposes and in accordance with these Terms. By using the Site, you represent that:

• You are at least 18 years of age, or you are accessing the Site under the supervision of a parent or guardian who agrees to be bound by these Terms on your behalf.
• You will not use the Site in any way that violates applicable federal, state, local, or international law or regulation.
• You will not engage in any conduct that restricts or inhibits any other person from using or enjoying the Site, including introducing viruses, trojans, or other harmful material, or attempting to gain unauthorized access to any part of the Site, its servers, or systems.
• You will not use automated means, including bots, scrapers, or data mining tools, to access, monitor, or copy any material on the Site without our prior written consent.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including if we believe that your conduct violates these Terms or is otherwise harmful to our interests or those of other customers.

2. Accounts

You may choose to create an account on our Site. If you do, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information when creating your account and to update it promptly if it changes.
• Notify us immediately at support@bladecraftsupply.shop if you suspect any unauthorized use of your account or login credentials.
• Use only your own account and not share your credentials with any third party.

We reserve the right to suspend or close your account if we believe the security of your account has been compromised or if your account is used in violation of these Terms.

3. Catalog Information and Product Descriptions

We work to ensure that product descriptions, specifications, images, and pricing on our Site are accurate and current. However, errors can occur. We do not warrant that product descriptions, images, or other content on the Site are entirely error-free, complete, or current. If you receive a product that does not match its description, our return policy at Section 8 below applies.

We are an independent, multi-brand specialist. The products offered on our Site are sourced through authorized wholesale agreements or directly from each brand's official distribution network. We do not purchase from unauthorized or discount sources. The brands we carry — including Le Creuset, Cuisinart, Wüsthof, and Kook — are trademarks of their respective owners. Reference to these brands on our Site is for product identification purposes only and does not imply any affiliation, sponsorship, or endorsement by the brand. We are not an official brand store for any of these manufacturers.

4. Pricing and Promotions

4.1 Pricing Model

Our prices reflect our operating model. As an online-only retailer with no physical storefront expenses, we keep overhead low. We buy in volume from authorized wholesale channels, which avoids the markups of traditional middle layers in retail. We time purchases around seasonal production cycles to lower wholesale cost. Our systems automate order processing and inventory updates, and we use flat packaging and negotiated carrier rates to control shipping costs. These efficiencies allow us to offer competitive prices while maintaining the same genuine, high-quality products you expect from the brands we carry.

Our ability to offer good prices does not come from buying seconds, refurbs, or grey-market goods. Every product we sell is genuine and sourced through authorized channels. The savings you see come from efficiency, not from lower quality.

4.2 Price Variation

Prices may vary by product, day, and season. This is because we adjust for wholesale cost changes, brand promotions, and inventory levels. Products from different brands may have different wholesale structures, which is why discounts do not always look the same across the catalog. You may also notice price differences when compared to other retailers; this reflects our operating efficiency, not any difference in product authenticity or quality.

4.3 Promotional Codes

From time to time, we may offer promotional codes that provide discounts on eligible items. For example, code BLADE10 provides 10% off eligible orders when applied at checkout. Promotional eligibility follows the rules stated at checkout, and we may modify or discontinue any promotion at any time. Promotions are funded from the same operating budget that funds our everyday pricing — not from cutting quality, lowering authenticity inspection standards, or increasing shipping costs. A promotional code is simply a temporary way to share a portion of our margin with you.

Promotional codes may not be combined with other offers unless expressly stated, and they have no cash value. We reserve the right to correct any pricing errors and to cancel any orders placed at an incorrectly stated price, whether due to a system error, a typographical mistake, or otherwise.

5. Orders and Acceptance

When you place an order on our Site, you are making an offer to purchase the products in your cart at the prices and terms shown at checkout. We reserve the right to accept or decline your offer for any reason, including product availability, errors in pricing or product information, or suspicion of fraudulent activity.

We will send you an order confirmation email once your order is received. This email is an acknowledgment of your order, not acceptance. Acceptance of your order occurs when we dispatch the product(s) to you, at which point a contract of sale is formed between you and Bevel & Edge Holdings LLC.

We may cancel any order, in whole or in part, before dispatch for reasons including, but not limited to, product unavailability, pricing errors, or payment issues. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

6. Payment

We accept the following payment methods through our checkout system:

• Credit cards (Visa, Mastercard, American Express, and Discover)
• PayPal

All prices on our Site are listed in US Dollars (USD). Payment is due at the time of purchase. By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate and complete. We may verify the validity of your payment method before processing your order.

We use secure payment processing systems. We do not store full credit card numbers on our servers; payment details are processed by our payment service providers.

7. Shipping and Delivery

We offer the following shipping options within the United States:

• Standard shipping: $8.00 per order.
• Free shipping: On all orders over $45.00.

Shipping times may vary depending on your location and the availability of the items you order. We aim to dispatch orders promptly, but we do not guarantee delivery dates. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Risk of loss passes to you upon delivery. Title to the products passes to you upon delivery, provided that we have received full payment for the products.

8. Returns and Refunds

8.1 Return Window

We accept returns within 30 days of delivery. If you receive a product and wish to return it for any reason, you must initiate the return within this 30-day window. We do not offer a longer return period under any circumstances.

8.2 Return Process

To initiate a return, contact our customer support team at support@bladecraftsupply.shop with your order number and the reason for your return. Our team will provide you with return instructions.

For a return to be accepted, products must be returned in their original condition — unused, unwashed, and in their original packaging with all tags and labels attached. We may require photographic evidence of the product's condition before approving the return, particularly for items that you claim are damaged or defective.

8.3 Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method used for the purchase. Refunds are typically issued within 5–10 business days after we receive the returned item, depending on your payment provider's processing times.

If the product is returned in its original, resalable condition, we will issue a full refund of the purchase price. Return shipping costs are your responsibility unless the return is due to an error on our part (e.g., we sent the wrong item or the item arrived damaged) or the product is determined to be non-authentic, in which case we will cover return shipping costs.

8.4 Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within the 30-day return window. We will arrange for a replacement or a full refund, including all shipping costs, and will cover the return shipping.

9. Warranty

Warranty coverage for the products we sell follows the product information and support guidance provided by the respective manufacturer. We are not the manufacturer of the products offered on our Site, and we do not offer an additional or extended warranty beyond what the manufacturer provides. If you experience a product issue within the manufacturer's warranty period, we will help you in contacting the brand or distributor to arrange warranty service or repair, as applicable.

Our customer support team can assist you in identifying the manufacturer's warranty terms for your specific product. Please reach out to support@bladecraftsupply.shop with your order number and a description of the issue.

10. Authenticity and Quality Commitment

10.1 Our Guarantee

We guarantee that every product we sell is genuine and sourced through authorized channels. We do not sell counterfeits, seconds, or unmarked goods. Every product in our catalog is sourced through authorized wholesale agreements or directly from the brand's official distribution network, and we keep records of these purchases so that we can trace any concern back to its source.

10.2 Quality Control

Before a product is published on our Site, we review the manufacturer's specifications, title, description, and imagery against the actual item we have received. We correct errors and remove listings that do not meet our standards. We also perform visual and functional checks on samples from each batch. For knives, we check blade edges, handle alignment, and packaging. For cookware, we verify material finish, rivets, and enamel. Any item that fails inspection is sent back to the vendor.

10.3 If You Suspect a Product Is Not Authentic

If you receive an item that you believe is not authentic, please contact us immediately. To help us investigate, please provide:

• A copy of the original order confirmation or your order number
• Clear photos showing the item, its packaging, and the authenticity feature in question
• A short description of why you believe the item may not be authentic
• Your contact information so we can reach you about the resolution

We also recommend checking the brand's authentication features, such as logos, serial numbers, or lot codes, and comparing them to the product details shown on the manufacturer's official site. If you have any doubt, our quality assurance team is available to help you confirm.

10.4 Our Review Process

When we receive an authenticity claim, our process works as follows:

• We verify the order details and share the photos with the vendor or brand for confirmation.
• Our quality assurance team inspects the item or compares it to official branding materials.
• We escalate any instance of suspected counterfeit to the appropriate teams inside our company and at the brand.
• We give you a final decision and arrange the remedy within a defined time frame.

We commit to responding to an authenticity claim within three business days of receiving the required information. We resolve valid claims with a full refund, including all shipping costs, and cover return shipping. We also work with the brand to document the issue and prevent future occurrences.

10.5 Resolution Commitment

If we determine that an item we sold is not authentic, we will provide a full refund of the purchase price and cover the return shipping. Our team will work directly with you to find a fair outcome if there is ever a dispute. Resolution ownership lies with Bevel & Edge Holdings LLC as the operator of BladeCraft Supply.

11. Intellectual Property

The content on our Site, including text, graphics, logos, images, product photographs, software, and the arrangement and compilation of such content, is owned by us or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material on our Site without our prior written permission, except that you may download or print a single copy of material for your personal, non-commercial use only.

All brand names, product names, and trademarks mentioned on our Site, including Le Creuset, Cuisinart, Wüsthof, and Kook, are the property of their respective owners. Their use on our Site is for identification purposes only and does not imply any endorsement or affiliation.

12. Acceptable Use

In addition to the restrictions set out in Section 1, you agree not to use the Site to:

• Engage in any conduct that could damage, disable, or impair the Site or interfere with any other party's use of the Site.
• Attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site.
• Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission.
• Introduce any virus, Trojan horse, worm, logic bomb, or other material that is malicious or technologically harmful.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Violate any applicable law, regulation, or third-party right, including intellectual property rights and privacy rights.

We reserve the right to terminate your access to the Site, remove any content you post, and take legal action if your use of the Site violates these Terms or applicable law.

13. Service Availability and Disclaimers

We endeavor to keep our Site available 24/7, but we do not guarantee uninterrupted or error-free operation. The Site may be temporarily unavailable for maintenance, repairs, upgrades, or due to factors beyond our control.

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained through our Site will meet your expectations, except as expressly set out in these Terms, including the Authenticity and Quality Commitment in Section 10.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Bevel & Edge Holdings LLC and BladeCraft Supply, including their officers, directors, employees, agents, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site, any purchase made through the Site, or any content or product offered on the Site, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Our total liability to you for any claim arising out of or relating to your use of the Site or any purchase made through the Site shall not exceed the amount you paid to us for the specific product or service that is the subject of the claim, or $100, whichever is greater.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. The merchant location for BladeCraft Supply is 2214 Steelwork Drive, Suite 310, Chicago, IL 60607, United States.

Any dispute arising out of or relating to these Terms, your use of the Site, or any purchase made through the Site shall be resolved exclusively in the state or federal courts located in Cook County, Illinois. You irrevocably consent to the jurisdiction and venue of such courts for any such dispute.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a court holds that this class-action waiver is unenforceable as to any claim, then that claim shall proceed in individual arbitration rather than in court.

16. Changes to These Terms

We may revise and update these Terms from time to time in our sole discretion. Any changes will be effective immediately upon posting the revised Terms on this page, with the "Last updated" date at the top of this page indicating the date of the most recent revision. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.

We encourage you to review these Terms periodically to stay informed about our practices. If you do not agree to the revised Terms, you should stop using the Site.

17. Contact Information

We are here to help. Our customer support team handles questions about orders, payments, order status, returns, and general inquiries.

Primary Support

Email: support@bladecraftsupply.shop

Phone: +1 (312) 555-0187

Business Hours: Monday–Friday, 8:00 AM to 6:00 PM Central Time (US)

Response Time: We aim to reply within one business day, usually much faster for requests received during the service window. Messages received outside these hours are queued and handled the next business day.

Legal and Privacy Contact

For questions about privacy, data handling, cookies, data access, correction, or deletion, or for legal requests and terms-of-service questions, contact our legal and privacy department:

Email: legalprivacy@bladecraftsupply.shop

Response Time: Within two business days.

Postal Address

BladeCraft Supply
c/o Bevel & Edge Holdings LLC
2214 Steelwork Drive, Suite 310
Chicago, IL 60607
United States

We value your business and are committed to clear, honest communication. If anything in these Terms is unclear, or if you have a question about your order, our policies, or a product, please reach out — we're here to help.