Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 24, 2026

1. Who We Are

BladeCraft Supply ("we," "our," or "us") is an independent specialist retailer for premium kitchen cutlery, cookware, and sharpening tools. We operate the website located at bladecraftsupply.shop.

BladeCraft Supply is owned and operated by Bevel & Edge Holdings LLC, located at 2214 Steelwork Drive, Suite 310, Chicago, IL 60607, United States. Bevel & Edge Holdings LLC is responsible for managing the storefront's commercial and operational activities, including vendor relationships, authenticity and quality assurance procedures, staffing specialist support departments, and ensuring checkout, payment, and promotion systems operate correctly. While Bevel & Edge Holdings LLC is the corporate entity behind BladeCraft Supply, both entities are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

Information You Provide Directly

When you interact with our store, we may collect information you choose to share with us, including:

• Order Information: Your name, billing and shipping addresses, email address, phone number, and order details when you make a purchase.
• Payment Information: When you pay by credit card or PayPal, payment details are processed by our payment providers. We do not store full payment card numbers on our own systems.
• Communications: When you contact our customer support team, we collect your name, contact information, order number (if applicable), and the contents of your message so we can respond to your request.
• Account Details: If you create an account, the login credentials and profile information you provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Device and Browser Information: IP address, browser type and version, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, and other browsing behavior.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and improve your shopping experience. You can control cookie settings through your browser.

Transaction and Support Records

We maintain records of purchases, returns, warranty claims, and customer support interactions. These records help us provide accurate assistance, process returns within the 30-day window, and ensure our service commitments are met.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To process purchases, arrange shipping, and provide order confirmations and updates.
• Customer Support: To answer your questions about orders, payments, product use, and store policies. Our support team logs each request, confirms receipt, finds and reviews related order information, answers or routes questions to the right specialist, and follows up after resolution.
• Delivery of Services: To provide free shipping on orders over $45.00 and standard shipping at $8.00 for orders below that threshold, as applicable.
• Payment Processing: To process credit card and PayPal payments, prevent fraud, and complete transactions.
• Returns and Warranty: To process returns accepted within 30 days of delivery and to support warranty service as described in product information.
• Promotions: To administer promotional offers such as our BLADE10 coupon code, which provides 10% off eligible items and follows checkout rules as displayed.
• Marketing Communications: If you have opted in, to send you updates about new products, promotions, and store news. You can opt out at any time.
• Improvement of Services: To analyze usage patterns, improve website functionality, and enhance your shopping experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We do not sell your personal information. We may share your information with the following categories of recipients when necessary:

• Service Providers: Third-party companies that help us operate our business, including payment processors (for credit card and PayPal payments), shipping carriers, IT and hosting providers, and analytics services. These providers have access to personal information only to perform tasks on our behalf.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Payment Processing

We accept credit cards and PayPal as payment methods. When you make a payment, your payment information is transmitted directly to our payment processors and is handled in accordance with their privacy and security policies and applicable payment card industry standards. We receive confirmation of successful payment but do not store full payment card details on our systems.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to function properly and to enhance your browsing experience. These technologies allow us to:

• Keep you signed in and remember your preferences.
• Understand how visitors navigate our site.
• Improve website performance and fix errors.
• Support secure checkout and fraud prevention.

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect how our site functions.

7. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, and internal review of our data handling practices. While no method of transmission over the internet is completely secure, we work to protect your data and regularly review our security procedures.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including completing orders, providing customer support, processing returns within the 30-day window, meeting warranty obligations, and complying with legal and accounting requirements. When we no longer need your data, we securely delete or anonymize it.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Objection or Restriction: Object to or ask us to restrict certain processing activities.
• Portability: Request your data in a structured, machine-readable format.
• Marketing Opt-Out: Unsubscribe from promotional communications at any time using the opt-out link in emails or by contacting us.

To exercise any of these rights, please contact our privacy team using the details in Section 12. We will verify your identity and respond to your request in accordance with applicable law. For privacy requests, we follow a specific process that includes verifying your identity, reviewing applicable laws and internal policies, completing the request or consulting with our data protection officer, and providing written confirmation when resolved.

10. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at the email address below so we can take appropriate steps to remove the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or through our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or requests about this Privacy Policy, your data, or privacy-related matters, please contact our dedicated legal and privacy department:

• Email: legalprivacy@bladecraftsupply.shop

For general customer support questions about orders, payments, or your purchase, contact us at:

• Email: support@bladecraftsupply.shop

Our customer support team operates Monday through Friday, 8:00 AM to 6:00 PM Central Time (US). Messages received outside these hours are queued and handled the next business day. We aim to reply within one business day for general support requests and within two business days for privacy requests.

Privacy Request Process

When you submit a privacy request to legalprivacy@bladecraftsupply.shop, our legal and privacy team will:

• Verify your identity if the request involves personal data.
• Review applicable laws and internal policies.
• Complete the request or work with legal counsel as needed.
• Send you written confirmation when the matter is resolved.

Privacy requests are escalated to our data protection officer. Legal requests are reviewed by outside counsel when necessary. If a general support question cannot be resolved within two business days, it is escalated to the relevant department manager.

This Privacy Policy applies to all information collected through BladeCraft Supply at bladecraftsupply.shop. By using our store, you acknowledge that you have read and understood this policy.