Contact BladeCraft Supply

We're here to help with every part of your experience, from choosing the right knife or cookware to tracking a shipment or resolving a return. This page is your direct line to the right person, so you get answers faster and with less back-and-forth.

Store Overview

BladeCraft Supply is an independent specialist retailer for premium kitchen cutlery, cookware, and sharpening tools. We curate a catalog of trusted brands like Le Creuset, Cuisinart, Wüsthof, and Kook, and we back every order with clear service facts and straightforward support. Our store is operated by Bevel & Edge Holdings LLC, the corporate entity that manages this storefront, owns vendor relationships, and is responsible for the commitments described on these pages.

Our mailing address is 2214 Steelwork Drive, Suite 310, Chicago, IL 60607, United States. For order and account questions, the fastest route is our primary support email below.

Primary Support

For general questions about orders, payments, product availability, or anything else that doesn't fit a specialist department, our primary support team is your starting point.

• Email: support@bladecraftsupply.shop
• Business hours: Monday–Friday, 8:00 AM to 6:00 PM Central Time (US)
• First response time: We aim to reply within one business day, usually much faster for requests received during the service window.

Messages received outside these hours are queued and handled the next business day. Our team checks this queue first when the day starts.

What to Include

• Your name and contact information
• Your order number (if your question is about a specific order)
• A clear description of your request

How We Handle Your Request

1. We log the request and confirm receipt.
2. We find and review the related order or product information.
3. We answer or route the question to the right specialist.
4. We follow up after resolution to make sure you are satisfied.

If a question cannot be resolved within two business days, it is escalated to the relevant department manager.

Specialist Departments

For faster resolution, direct your question to the team that owns that area. Each department has a dedicated email, and we've listed their responsibilities, response times, and what they need from you.

Pre-Sales Support

Not sure which knife, cookware set, or sharpening tool fits your cooking style? Our pre-sales team helps you compare products and find the right match.

• Email: presales@bladecraftsupply.shop
• First response time: Within 4 business hours during the service window.

What they help with:

• Choosing the right product based on your cooking style and needs
• Answering questions about specifications, dimensions, and compatibility
• Telling you about current promotions and availability

What to include:

• Your name and contact information
• A link to the product you are asking about (if you have one)
• What you intend to use the item for

Handling flow:

1. We review the product details and your intended use.
2. We recommend the best fit from available options.
3. We clearly state any limitations or differences with alternatives.
4. We confirm your request and follow up if you need more help.

Complex brand-specific questions are escalated to our product specialist team.

After-Sales Support

For returns, exchanges, refunds, or order discrepancies like missing or incorrect items, reach out to after-sales.

• Email: aftersales@bladecraftsupply.shop
• First response time: Within 8 business hours during the service window.

What they help with:

• Processing returns and exchanges in line with the store's stated policy (30-day return window)
• Helping you track an existing return or refund
• Resolving order discrepancies, such as missing or incorrect items

What to include:

• Your order number (required)
• The reason for the return or issue
• Photos or descriptions if the item arrived damaged or incorrect
• Your preferred resolution (refund, replacement, or exchange)

Handling flow:

1. We verify the order and the issue.
2. We send you a return authorization if your issue is within policy.
3. We issue refunds and replacements after we receive and inspect the returned item.
4. We keep you informed when the process hits key milestones.

If a refund or replacement is not completed within seven business days, we escalate to the financial operations lead.

Quality Assurance

If you have concerns about product quality, authenticity, or damage during return or warranty, our quality assurance team investigates and coordinates with vendors.

• Email: quality@bladecraftsupply.shop
• First response time: Within one business day.

What they help with:

• Investigating quality or authenticity concerns
• Coordinating with our vendors and brand partners on product issues
• Helping you verify that an item is genuine
• Managing damage assessments during the return and warranty process

What to include:

• Your order number
• The product name or part number
• Clear photos of the product, label, and packaging
• A description of the issue or concern

Handling flow:

1. We document the issue and request any missing details.
2. We compare the item to the expected specifications.
3. We contact the vendor or brand when needed and keep you informed.
4. We recommend a solution, which may include replacement, repair, or return.

Serious safety issues are escalated to management immediately, and we coordinate with the relevant brand directly.

Legal and Privacy

For questions about privacy, data handling, cookies, or legal requests, contact our legal and privacy team.

• Email: legalprivacy@bladecraftsupply.shop
• First response time: Within two business days.

What they help with:

• Answering questions about privacy, data handling, and cookies
• Handling requests related to data access, correction, or deletion
• Responding to legal requests and managing terms-of-service questions

What to include:

• Your name and contact information
• The nature of your request
• Any previous correspondence about the same topic

Handling flow:

1. We verify your identity if the request involves personal data.
2. We review applicable laws and our internal policies.
3. We complete the request or work with our legal counsel if needed.
4. We send you a written confirmation when the matter is resolved.

Privacy requests are escalated to our data protection officer; legal requests are reviewed by outside counsel when necessary.

Shipping Support

If your order hasn't arrived, tracking shows a delay, or a package was damaged in transit, our shipping support team is here to help.

• Email: shipping@bladecraftsupply.shop
• First response time: Within 4 business hours during the service window.

What they help with:

• Providing information about delivery estimates and tracking
• Resolving shipping delays, lost packages, and delivery exceptions
• Coordinating with the carrier when a package is damaged in transit

What to include:

• Your order number
• Your shipping address if you need delivery details
• The current tracking number (if you have it)
• A description of the issue or how we can help

Handling flow:

1. We look up the order and carrier status.
2. We contact the carrier and open an investigation if needed.
3. We give you an updated delivery estimate or propose a solution.
4. We follow up until the package is resolved.

If a package is declared lost, we escalate to the logistics manager and arrange a replacement or refund according to the store's policy.

Before You Write

For common questions, you may find faster answers in our help center or on product pages. However, if you need personalized help, we're ready. Please include as much detail as possible so we can serve you quickly.

We appreciate your trust in BladeCraft Supply. Our goal is clear support before and after the order, with fast shipping and straightforward returns. Reach out, and we'll take it from there.