Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 24, 2026

Shipping Rates and Delivery Times

At BladeCraft Supply, we offer fast and reliable shipping on all kitchen cutlery, cookware, and sharpening tools. Here's what you can expect:

• Standard Shipping: $8.00 flat rate on all orders under $45.00.
• Free Shipping: Orders of $45.00 or more ship free.

We process and ship orders from our Chicago-area warehouse to ensure your items arrive quickly and safely. Delivery times vary based on your location, but most orders arrive within 3–7 business days after processing.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package from our warehouse to your door.

Order Confirmation and Address Accuracy

After placing your order, you'll receive an order confirmation email. Please review your shipping address carefully — we rely on the details you provide to ensure accurate delivery. If you notice an error in your shipping address, contact us immediately at support@bladecraftsupply.shop. While we'll do our best to accommodate address changes before shipment, we cannot guarantee modifications once an order is in transit.

Tracking Your Order

Once your order ships, a tracking number will be sent to the email address you provided at checkout. You can use this number to monitor your package's progress. If you have questions about tracking or need help locating your shipment, our dedicated shipping support team is here to assist.

Split Shipments

In some cases, orders containing multiple items may ship in separate packages. This can happen if items are stored in different warehouse locations or if a particular product requires special handling. You'll receive tracking information for each package, so you'll know exactly what to expect and when.

Carrier Events and Delivery Updates

Once your package is with the carrier, you may see events such as "out for delivery," "delivered," or "delayed." These updates come directly from the carrier and reflect the most current status of your shipment. If you notice a delay or an unexpected event, our shipping support team can investigate and provide you with the latest information.

Delivery Delays

While we make every effort to deliver your order on time, occasionally unforeseen circumstances — such as weather, carrier capacity, or logistical issues — can cause delays. If your package is delayed, we'll work with the carrier to determine the cause and provide you with an updated delivery estimate.

Failed Delivery Attempts

If a carrier attempts delivery but cannot complete it — for example, because no one was available to receive the package — they may leave a notice with next steps. If you believe a delivery was missed or you've received a notice but didn't get your package, contact us and we'll help resolve the situation.

Missing or Damaged Packages

We understand how frustrating it is when a package doesn't arrive as expected or arrives damaged. Here's what to do:

• Missing Package: If tracking shows your package was delivered but you can't find it, contact us within 30 days of delivery. We'll look into the matter, open an investigation with the carrier, and work to resolve the issue.
• Damaged in Transit: If your order arrives damaged, please contact us promptly with your order number and a description of the issue. We'll coordinate with the carrier and arrange a replacement or refund according to our policy.

Shipping Support

Need help with a shipment? Our dedicated shipping support team is ready to assist.

• Email: shipping@bladecraftsupply.shop
• Response Time: Within 4 business hours during our service window — Monday through Friday, 8:00 AM to 6:00 PM Central Time.

When contacting shipping support, please have the following information ready:

• Your order number
• Your shipping address (if you need delivery details)
• The current tracking number (if you have it)
• A description of the issue or how we can help

Our shipping team follows this process to resolve your issue:

1. We look up the order and carrier status
2. We contact the carrier and open an investigation if needed
3. We give you an updated delivery estimate or propose a solution
4. We follow up until the package is resolved

If a package is declared lost, we escalate to the logistics manager and arrange a replacement or refund according to our policy.

General Order Support

For questions about orders, payments, or anything else not related to shipping, our general support team is available:

• Email: support@bladecraftsupply.shop
• Response Time: We aim to reply within one business day, usually much faster for requests received during the service window.

Our support team operates Monday–Friday, 8:00 AM to 6:00 PM Central Time. Messages received outside these hours are queued and handled the next business day.

Our Commitment to You

BladeCraft Supply (operated by Bevel & Edge Holdings LLC, 2214 Steelwork Drive, Suite 310, Chicago, IL 60607) is committed to clear communication and fast resolution. We handle every request with care, log your inquiry, review the relevant information, and follow up to make sure you're satisfied. If a question cannot be resolved within two business days, it is escalated to the relevant department manager.

We're here to ensure your experience with premium kitchen tools — from brands like Le Creuset, Cuisinart, Wüsthof, and Kook — is excellent from checkout to delivery and beyond.