Refund Policy

Refund Policy

Last updated: August 24, 2026

Thank you for shopping at BladeCraft Supply. We want you to be completely satisfied with your purchase, and we're here to help if anything isn't right. This Refund Policy explains how returns, refunds, exchanges, and warranty matters work for orders placed through our store, bladecraftsupply.shop.

Return Window and Eligibility

You may return any eligible item within 30 days of delivery for a refund or exchange. To qualify for a return, the item must be in its original condition, with all tags, packaging, and accessories included. Items that have been used, damaged, or altered beyond a simple inspection may not be eligible for a standard return.

Please note that certain items may not be returnable once used, such as knives that have been sharpened or cookware that shows signs of cooking. If you're unsure whether an item is eligible, just reach out to us before starting the return and we'll confirm.

How to Start a Return

To begin a return or exchange, contact our after-sales team at aftersales@bladecraftsupply.shop with the following information:

• Your order number (required)
• The reason for the return or issue
• Photos or descriptions if the item arrived damaged or incorrect
• Your preferred resolution (refund, replacement, or exchange)

Our team will verify the order and the issue, then send you a return authorization if your request is within policy. We'll provide instructions for packaging and shipping the item back to us. Once we receive the returned item and confirm its condition, we'll issue your refund or send the replacement.

We aim to respond to return requests within 8 business hours during our service window. Refunds and replacements are typically completed within seven business days of receiving your returned item. If a refund or replacement is not completed within that time, we escalate the matter to our financial operations lead.

Refund Details

Once we receive and inspect your returned item, we'll process your refund to the original payment method. Refunds are issued for the purchase price of the item. Here's what you need to know:

• Original shipping costs are not refunded for standard returns unless the return is due to our error, such as sending the wrong item or a damaged item.
• Return shipping is the customer's responsibility for standard returns. If the return is due to our error or a defective item, we will cover the return shipping costs.
• Refund timing depends on your payment method. Credit card refunds typically appear within 5–10 business days after processing. PayPal refunds are usually processed within 24–48 hours.

Exchanges

If you'd prefer to exchange an item for a different size, color, or model, let us know when you contact our after-sales team. We'll do our best to accommodate the exchange subject to product availability. If the exchange item is not in stock, we'll issue a refund instead. Shipping costs for exchanges follow the same rules as returns: if the exchange is due to our error, we pay shipping; otherwise, the customer covers standard shipping costs for the exchange.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, is missing items, or includes an incorrect product, please contact our after-sales team as soon as possible. Include photos showing the damage or the incorrect item, along with your order number. We will review the issue and arrange a resolution, which may include a replacement, repair, or full refund, including all shipping costs.

The after-sales team processes these cases in the following way:

• We verify the order and the issue
• We send you a return authorization if your issue is within policy
• We issue refunds and replacements after we receive and inspect the returned item
• We keep you informed when the process hits key milestones

Quality and Authenticity Concerns

We guarantee that every product we sell is genuine and sourced through authorized wholesale agreements or direct from the brand's official distribution network. We do not sell counterfeits, seconds, or unmarked goods. Before any product is published on our site, we review the manufacturer's specifications, title, description, and imagery against the actual item we have received. We correct errors and remove listings that do not meet our standards.

If you receive something you believe is not authentic or has a quality concern, our quality assurance team is available to help. Contact them at quality@bladecraftsupply.shop with:

• Your order number
• The product name or part number
• Clear photos of the product, label, and packaging
• A description of the issue or concern

When you receive an item, we recommend checking the brand's authentication features, such as logos, serial numbers, or lot codes, and comparing them to the product details shown on the manufacturer's official site. If you have any doubt, our quality assurance team is available to help you confirm.

Our quality assurance team handles each concern as follows:

• We document the issue and request any missing details
• We compare the item to the expected specifications
• We contact the vendor or brand when needed and keep you informed
• We recommend a solution, which may include replacement, repair, or return

We commit to responding to an authenticity claim within three business days of receiving the required information. If we determine that an item we sold is not authentic, we will provide a full refund, including all shipping costs, and cover the return shipping. We will also work with the brand to document the issue and prevent future occurrences. Serious safety issues are escalated to management immediately, and we coordinate with the relevant brand directly.

Warranty Information

Warranty coverage follows the product information and support guidance provided for each item. Many of the brands we carry offer their own manufacturer warranties. If you experience a warranty issue, contact our after-sales team with your order number and a description of the problem. We'll help you determine the best path forward, which may involve coordinating with the brand's warranty program or arranging a repair or replacement.

Shipping Costs and Free Shipping Threshold

We offer free standard shipping on orders over $45.00. For orders below that amount, standard shipping is $8.00. When a return is due to our error or a defective item, we'll cover the return shipping costs. For standard returns where you've simply changed your mind, return shipping is your responsibility.

Contacting Us

If you have any questions about this Refund Policy or need help with a return, our support team is here for you. We're available Monday through Friday, 8:00 AM to 6:00 PM Central Time. Messages received outside these hours are queued and handled the next business day.

Primary Customer Support

For general questions about orders, payments, or order status, contact us at support@bladecraftsupply.shop. We aim to reply within one business day, usually much faster for requests received during the service window.

After-Sales Team

For returns, exchanges, refunds, or order discrepancies such as missing or incorrect items, contact us at aftersales@bladecraftsupply.shop. Please include your order number. We respond within 8 business hours during the service window.

Quality Assurance Team

For quality or authenticity concerns, damage assessments during the return and warranty process, or help verifying that an item is genuine, contact us at quality@bladecraftsupply.shop. Please include your order number, product name or part number, and clear photos of the product, label, and packaging. We respond within one business day.

How We Process Your Request

When you contact us, here's what you can expect:

• We log the request and confirm receipt
• We find and review the related order or product information
• We answer or route the question to the right specialist
• We follow up after resolution to make sure you are satisfied

If a question cannot be resolved within two business days, it is escalated to the relevant department manager. We keep you informed as your request moves through our process.

BladeCraft Supply is operated by Bevel & Edge Holdings LLC, located at 2214 Steelwork Drive, Suite 310, Chicago, IL 60607, United States. We are an independent multi-brand specialist retailer for premium kitchen cutlery, cookware, and sharpening tools. We carry brands including Le Creuset, Cuisinart, Wüsthof, and Kook, and we stand behind every product we sell with fast shipping and straightforward returns.

If you have any questions about this policy or need assistance, please don't hesitate to contact us. We're here to help.