BladeCraft Supply is an independent specialty retailer based in Chicago, Illinois. We started as a small workshop in 2018, testing and refining kitchen tools before offering them online. Today, we run a curated catalog of premium cutlery, cookware, and sharpening tools from trusted brands like Le Creuset, Cuisinart, Wüsthof, and Kook.

We specialize in kitchen cutlery, cookware, and sharpening tools. Our team includes people with professional kitchen and tool maintenance experience, and we track how knife steels retain edges, how cookware materials respond to heat, and how sharpening tools behave over time. This expertise helps us assess products side by side and choose only those we can stand behind.

Instead of carrying everything a brand makes, we select items that fill a specific role in the kitchen. A knife, a pan, or a sharpener earns its place through design, material quality, and real-world usability. Our catalog is intentionally limited to products we can confidently recommend, and we review every listing against the actual item before it goes live.

We run an online-only operation with a curated catalog, which keeps overhead low. We buy in volume through authorized wholesale channels, time our purchases around production cycles, and keep our margins disciplined. We also automate order processing and use flat packaging and negotiated carrier rates to reduce costs. These efficiencies let us offer competitive prices without cutting quality.

Prices reflect wholesale costs, brand promotions, and inventory levels. Different brands have different wholesale structures, so the depth of discounts naturally differs across the catalog. When you see a sale or a promotional code, that's an extra discount from our already efficient margin.

Promotions come from the same operating budget that supports our everyday pricing. We do not source seconds, refurbs, or grey-market goods, and we do not raise shipping costs to cover discounts. A promotional code simply shares a portion of our margin with you, while maintaining the same quality and authenticity standards.

We source every product through authorized wholesale agreements or direct from brand distribution networks. We never sell counterfeits, seconds, or unmarked goods. Our quality assurance team inspects samples from each batch, checking blade edges, handle alignment, material finish, and packaging. If we determine an item we sold is not authentic, we provide a full refund covering all shipping costs and arrange return shipping.

If you have concerns, please contact our quality assurance team at quality@bladecraftsupply.shop with your order number, clear photos of the item and packaging, and a description of why you believe it may not be authentic. We'll investigate thoroughly, respond within three business days, and work with the brand if needed. Valid claims result in a full refund.

We perform visual and functional checks on samples from each batch. For knives, we test blade edges and handle alignment; for cookware, we verify material finish, rivets, and enamel. We also compare listings against the actual item and remove anything that doesn't meet our standards.

Standard shipping is $8.00, and orders over $45.00 ship free. We use flat packaging and negotiated carrier rates to keep costs down. Shipping times depend on your location and the carrier.

Once your order ships, you'll receive a confirmation with a tracking number. You can also contact our shipping support team at shipping@bladecraftsupply.shop for updates or help with delivery issues.

We accept returns within 30 days of delivery. To start a return, contact our after-sales team at aftersales@bladecraftsupply.shop with your order number. We'll provide a return authorization and instructions.

After we receive and inspect your returned item, we'll issue a refund or replacement according to your preference. We keep you informed at each milestone. If a refund or replacement isn't completed within seven business days, the case is escalated to our financial operations lead.

Contact our after-sales team with your order number, photos of the item, and a description of the issue. We'll resolve it quickly, whether that means a replacement, exchange, or refund.

Warranty coverage follows product information and support guidance provided by the manufacturer. If you have a specific warranty question, our quality assurance team can help coordinate with the brand.

Our primary support email is support@bladecraftsupply.shop. We operate Monday–Friday, 8:00 AM to 6:00 PM Central Time. Messages received outside these hours are handled the next business day. For specialized help, you can reach our departments directly:

• Pre-sales: presales@bladecraftsupply.shop
• After-sales: aftersales@bladecraftsupply.shop
• Quality assurance: quality@bladecraftsupply.shop
• Shipping support: shipping@bladecraftsupply.shop

We aim to reply within one business day to general support requests. Pre-sales and shipping questions typically get a response within 4 business hours during our service window, and after-sales within 8 business hours. If a question can't be resolved within two business days, it's escalated to a department manager.

Yes, you can use code BLADE10 at checkout to get 10% off eligible items. The eligibility is determined at checkout, and the code cannot be combined with other offers.

During checkout, enter your coupon code in the designated field. Apply BLADE10 to see the discount applied to eligible items.

Contact our primary support team at support@bladecraftsupply.shop with your order number and a description of the issue. We'll assist with payment questions, order status, and any other concerns.